Introduction

City View was established in 1999 and is proudly Canadian owned and operated.

City View Specialty Vehicles offers the widest array of models in Canada and is the leading provider of mid-heavy duty 30/35 ft low-floor buses in Eastern Canada. We also distribute many types of cutaways each year to end users such as Transit Authorities for their Para-Services, Non-Profit agencies and Tour/Shuttle organizations. City View continues to offer innovative services to meet our customers’ changing needs. We have the resources to perform fleet repair or fleet upgrades at the customer’s location or local facility.

Our customers and employees are unique and varied in many ways and as such, we focus on fostering a diverse and inclusive environment for all. Our goal is to foster accessibility in all facets of our business.

The following consists of our multi-year accessibility plan, which will move us forward to ensure that City View upholds its principles as an all-inclusive company. City View strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

City View is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We invite any and all, particularly those with disabilities or those who have experience with people with disabilities, to comment on this plan.

Guiding Principles

The following guiding principles will inform City View’s approach to accessibility:

  1. Input from others: Achieving accessibility will be best achieved when policies, plans, and directives are developed in consultation with customers, clients, employees, partners, and other members of the community. City View recognizes that learned experiences and those living with disabilities are uniquely positioned to provide input on how to create accessible environments.
  2. Ongoing assessment: As City View’s business evolves with time, changes in technology, customer needs, and ways of doing business, City View recognizes that accessibility policies may need to be revised and assessed on an ongoing basis.
  3. Health and Safety: Everyone’s health and safety are paramount. Accessibility must be designed to ensure that health and safety is not compromised.
  4. Compliance with the Law: City View will ensure that it complies with local legislation, particularly AODA, the Human Rights Code, and other applicable legislation. City View will aim to uphold the principles of accessibility laws.
  5. Training: City View will ensure that its employees are trained regarding accessibility.

Initiatives for Customer Service

City View’s primary business mission is to provide excellent customer service. A core part of excellent customer service will include providing services in a way that individuals with disabilities can access our services in a barrier-free way.

City View will evaluate its AODA customer policy to ensure that people can access its services in multiple ways, including through different modes of communication, assistive devices, service animals, and support people, amongst others.

City View will evaluate on a continual basis its employment manual and policies so that employees understand issues regarding accessibility and providing accessible services to customers. City View will also ensure that new staff are trained in accessibility principles and that current staff will receive ongoing training as needed, and at minimum, on a yearly basis.

Initiatives for Employees

City View’s strength is in its employees, and it takes pride in promoting an inclusive work environment that focuses on diversity, equity, and inclusion.

City View’s hiring practices, including job postings and throughout the interview process, will ensure that prospective employees can request and identify any accessibility issues.

The human resources department will be charged with managing accommodation and accessibility requests, including ongoing assessment of physical spaces and operations to ensure that accessibility is promoted. Human resources will tailor accessibility to individuals and their unique needs; one size does not fit all when it comes to accessibility.

Initiatives for Public Spaces

In constructing new spaces or renovating current spaces that are accessed by employees and customers alike, City View will consult with design experts to ensure that public spaces are accessible.

Preventative Maintenance Procedures

City View will:

  1. Regular Inspections
    • Conduct routine inspections of accessible elements on a scheduled basis (e.g., monthly or quarterly).
    • Document inspection findings and corrective actions taken.
  2. Maintenance Activities
    • Ensure automatic doors, elevators, ramps, and accessible washrooms are serviced regularly.
    • Remove snow, ice, debris, or obstructions from accessible routes and parking spaces promptly.
    • Replace damaged signage, tactile indicators, or accessibility features as required.
  3. Reporting Issues
    • Encourage employees and visitors to report accessibility-related maintenance concerns immediately.
    • Maintain a reporting process for accessibility barriers or equipment failures.
  4. Record Keeping
    • Maintain records of inspections, repairs, maintenance activities, and service interruptions.

Emergency Maintenance Procedures

In the event that an accessible element becomes unavailable or unsafe:

  1. Immediate Response
    • Respond as quickly as possible to assess and address the issue.
    • Arrange emergency repairs where necessary.
  2. Temporary Alternatives
    • Provide alternate accessible solutions whenever feasible (e.g., alternate entrance, staff assistance, temporary signage).

Notice of Disruption

When there is a temporary disruption to accessible services or facilities, the organization will provide notice, including:

  1. Take reasonable steps to restore the accessible element as soon as possible.
  2. Provide notice of the disruption to employees, visitors, and the public where applicable.
  3. Include information regarding the reason for the disruption, expected duration, and any alternative accessible services or routes available.
  4. Provide temporary accommodations or alternate solutions whenever feasible.
  5. Document significant disruptions and corrective actions taken.

Notices may be posted:

  1. At the affected location.
  2. On the company website.
  3. Through internal communication channels.

Feedback

City View is committed to exceeding customer expectations in its service to individuals with disabilities, while also ensuring that the needs of employees with disabilities in the workplace are met effectively. Comments on our services are welcomed and appreciated from members of the public and employees. To provide feedback regarding the way that City View provides services to people with disabilities, or to request an alternate format, please contact any of the following:

Review and Update

This document was reviewed and updated on May 15, 2026.